Customer Experience

 
Nov, 12, 2018 0
Julia Ahlfeldt, CCXP, predicts 2019 trends in the CX space. Julia Ahlfeldt, CCXP In this video,…
 
Nov, 06, 2018 0
CEM Expands, Japan comes to the fore and CX professionals go to the polls CEM Africa Expands As Africa's largest customer experience showpiece moves into its eighth year, it has for the first time acquired the use of a full hall at the Cape Town…
 
Oct, 22, 2018 0
Have you been considering getting involved with the 8th Annual Customer Experience Management Africa Summit?   Check out these videos to find out what our 2018 Sponsors had to say about their experience with us!
 
Oct, 04, 2018 0
Today marks the 6th annual CX Day which celebrates the professionals and companies that make great customer experiences happen. eCommerce Africa will be celebrating CX Day by offering all of our subscribers and followers a 40% discount on VIP Delegate passes to the 2019 eCommerce Africa…
 
Oct, 02, 2018 0
Today marks the 6th annual CX Day which celebrates the professionals and companies that make great customer experiences happen. The Customer Experience Management Africa Summit will be celebrating CX Day by revealing the theme for the 2019 summit and offering all of our subscribers and…
 
Sep, 19, 2018 0
What exactly does is mean to be transparent? Transparency can be approached in a variety of different ways. For example, the German government took the idea of transparency to a literal sense after rebuilding their unified capital city following World War II and the Cold War. Decades of fascism…
 
Sep, 06, 2018 0
Companies work hard to listen to the voice of the customer (VoC) and innovate based on what they hear, but passive listening isn’t enough. I’ve found that you must always be on the lookout for new ways customers can connect with you and seamlessly share information to help you deliver products that…
 
Sep, 06, 2018 0
Simplr, the startup providing high growth e-commerce businesses with outsourced, on-demand U.S.-based customer service, announces a new app for Shopify merchants. The app connects brands on Shopify with a network of Simplr Specialists, along with an AI-powered dashboard that gives merchants…
 
Aug, 31, 2018 0
Your customer experience is important. It sets you apart from your competitors, affects your ability to retain customers, and impacts your bottom line. But understanding the customer experience can be challenging. What is it like for a customer who interacts with your customer service technology?…