What's happening at #CEMSummit18

Posted Wed, 05/23/2018 - 15:19
By News

Are you ready for #CEM18 ?

CEM Video Image for Link


This video shows a quick overview of what to expect at the 7th Annual CEM Africa Summit. We also have a quick chat with advisory panellist, Julia Ahlfeldt, CX Consultant.

"CX as an industry has taken hold of SA and has seen some great momentum...What I'd like to see at #CEM18 are deeper conversations about the more sophisticated challenges and issues" says Julia.

Julia guides organisations on how to gain marketing leadership through customer-centricity. Originally from the USA, she is now one of the foremost Customer Experience experts in South Africa. Julia has worked with blue chip clients, such as JP Morgan, American Express, and Virgin to deliver on their brand promise and foster customer loyalty through great experiences. She leverages her knowledge of global best practices and understanding of the local market to unite organisations around the customer.

Julia is a Certified Customer Experience Professional (CCXP), an internationally recognised accreditation held by only a few people in South Africa. She is also the host of the monthly podcast, Decoding the Customer, which explores trends and innovation in the field of customer-centricity.



The 7th Customer Experience Management Africa Summit is being hosted at the new CTICC 2 on the 1st and 2nd of August 2018 in Cape Town.

Click here to request the agenda.

Click here to register for the early bird.

For more information, contact us or visit www.cemafricasummit.com