Julia Ahlfeldt, CCXP, Predicts 2019 Trends in the CX Space has been created.

Posted Mon, 11/12/2018 - 14:58
By News

Julia Ahlfeldt, CCXP, predicts 2019 trends in the CX space.

Julia Ahlfeldt, CCXP

Julia Ahlfeldt, CCXP

In this video, Julia explains what she foresees happening in the CX space into 2019: "I think we'll see heightened focus on personalisation , but brands are going to need to find a way to do this and not be creepy about it. In 2019 there will be a lot of conversations about: 'how do we use customer information wisely, ethically and how do we do that whilst delivering personalisation that really draws customers and makes their experiences more valuable and compelling."

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