Happy Customer Experience Day! CEM Africa Releases the 2019 Theme

Posted Tue, 10/02/2018 - 20:43
By News

Today marks the 6th annual CX Day which celebrates the professionals and companies that make great customer experiences happen. The Customer Experience Management Africa Summit will be celebrating CX Day by revealing the theme for the 2019 summit and offering all of our subscribers and followers a 40% discount on VIP Delegate passes!

Aligning African Customer Experience to Global Best Practice

Businesses in Africa know all too well that the continent is a dynamic, complex and diverse commercial landscape which often throws very unique challenges your way. Despite this uniqueness, the obtuse nature of social media and the internet has decimated traditional borders and previously insulated 'acceptable' levels of experience. And what is perceived as acceptable is a key variable in how customers internalise their experience with brands and ultimately shapes their overall experience.

A customer in South Africa, with access to stories on exceptional experience from around the world won't be framing their expectations within the South African ecosystem alone, they are setting expectations based on what they see as great cx, regardless of where it comes from. Customer don't care about how big your budget is, or what local restrictions you may have.

It is essential then for African companies to set their benchmarks to global best practice standards. This will be the core focus for the 2019 Customer experience Management Summit. Armed with more case studies than ever before and a host international speakers and guests, CEM 2019 will ensure that you will be able to set objectives for customer experience that will not only meet but exceed the global best practice expectations of your customers.

40% discount expires on the 5th October, so hurry and register now!

Coupon Code: YAYCXDAY

2019 Advisory and Leadership Council

Stuart Farrell

Diane Magers

Ian Golding

Grace Sikapokoo

Stuart Farrell, CEO, Les Mills (Japan)

Diane Magers

CEO, CXPA (USA)

Ian Golding

Certified CX Professional (UK)

Grace Sikapokoo

Chief Customer Officer, AIG SA

Antonia Oakes

Leigh Moon

Chantel Botha

Mike Joubert

Antonia Oakes

Head: CX, Old Mutual Insure

Leigh Moon

Managing Executive Client Experience

SA Home Loans

Chantel Botha

CX Consultant

BrandLove

Mike Joubert

Founder

The Billybo Group

 

Clint Payne

Julia Ahlfeldt

 
 

Clint Payne

Program Manager: CX, MultiChoice 

Julia Ahlfeldt

CX

Consulting (USA)

 

40% discount expires on the 5th October, so hurry and register now!

Coupon Code: YAYCXDAY

The 8th Customer Experience Management Africa Summit is being hosted on the 31st July and 1st of August 2018 in Cape Town.

Click here to request more information.