#CEMSummit18 to Focus on Return on Investment

Posted Mon, 06/11/2018 - 14:28
By News

The primary focus of #CEMSummit18 will be Return on Investment.

The 2018 CEM Africa Summit will once again partner with the Customer Experience Professionals Association (CXPA), the global professional body overseeing the CX profession. 

CXPA CEO, Diane Magers will open this years' conference and host a series of workshops at the event. Commenting on the theme of the conference and the importance of being able to extract value from data Diane said "It is definitely a challenging competency for organisations in general. But, CX professionals are in the unique position to bring together the data and understand the right problem to solve using design thinking and insight generation techniques".

Diane continues "It is teaching the organisation what the data means and, not only what they can do with it (with a CX professionals guidance) but also why it is important to leverage the information. It's incumbent on CX practitioners, analysts and business units to work closely to discover the right opportunities from across the enterprise based on the customer's journey and present a credible and cohesive picture of insights, the holistic solution approach and the results."

With less than two months to go, almost 70% of the seats already reserved. The final round of allocations are now on sale and organisations are encouraged to book quickly to avoid the disappointment of missing out!

BOOK NOW!

 

2018 Leadership Council & Advisory Panel

Chantel Botha

Diane Magers

Julia_Ahlfeldt

Chantel Botha

Customer Experience Consultant, BrandLove

Diane Magers

CEO, CXPA (USA)

Julia Ahlfeldt

CX Consulting

Prof. Adre Schreuder

Mike Joubert

Mumbi Odame

Prof. Adre Schreuder

CEO & Founder, Consulta & SAcsi

Mike Joubert

Founder, The Billybo Group

Mumbi Odame

VP - Digital Channels, Barclays Africa

Ian Golding

Clint Payne

Masood Bhamjee

Ian Golding

Certified Customer Experience Professional

 Clint Payne

Programme Manager - Customer Experience, Multichoice

Masood Bhamjee

Certified Customer Experience Professional & Manager of Research & CX, Old Mutual Insure

BOOK NOW!

 

2018 Guest Speakers

Klaus-Lombardozzi

Alan-Williams

Gustav-van-Pletzen

Klaus Lombardozzi

Customer Operations Excellence Manager

Shell

Alan Williams

User Experience

IQbusiness

Gustav van Pletzen

Head of Sales CX

Smoke Customer Intelligence

Grace Sikapokoo

Jean-Michel Cornish

Timothy Matthis

Grace Sikapokoo

Chief Customer Officer

AIG SA

Jean-Michel Cornish

Senior Business Solutions Manager

SAS

Timothy Matthis

Founder

Genex Insights

Wynand Smit

Peter Reid

Yugesh Frylinck

Wynand Smit

CEO

INOVO

Peter Reid

Intelligent Insights Practice Executive, Mint Management Technologies

 Yugesh Frylinck

Chief Customer Experience Officer

ex Edcon & Sterkinekor

Andrew Cook

Rick Parry

Mary-Jane-Talbot

Andrew Cook

CEO

Smoke Customer Intelligence

Rick Parry

CEO

Delight@work

 Mary-Jane Talbot

Customer Experience Management

IQbusiness

Lizette-Akker

James-Norris

Ilse-Louw

Lizette Akker

Customer Experience Management, IQbusiness

James Norris

Senior Marketing Consultant

Engagement Factory

Ilse Louw

Digital Business Strategist

IQbusiness

Rafael-Rodriguez

 

The 7th Customer Experience Management Africa Summit is being hosted at the new CTICC 2 on the 1st and 2nd of August 2018 in Cape Town.

Click here to request the agenda.

Click here to register online.

Rafael Rodriguez

Digital, IQbusiness
 

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