Customer Experience

 
Jun, 11, 2018 0
The primary focus of #CEMSummit18 will be Return on Investment. The 2018 CEM Africa Summit will once again partner with the Customer Experience Professionals Association (CXPA), the global professional body overseeing the CX profession.  CXPA CEO, Diane Magers will open this…
 
Jun, 04, 2018 0
Artificial Intelligence (AI) has subtly snuck into our lives, not as evil robots trying to destroy humankind as Hollywood touts, but rather to make mundane tasks and routines easier and quicker. It's impacting every industry around the world today, and helping to shake things up in…
 
May, 23, 2018 0
Are you ready for #CEM18 ?   This video shows a quick overview of what to expect at the 7th Annual CEM Africa Summit. We also have a…
 
May, 21, 2018 0
The customer journey has been an integral part of customer experience management from the very beginning. Most organisations view the journey as a static line that can be mapped out and altered to create differentiation factors in the moments that matter. The problem with this approach…
 
May, 08, 2018 0
Diane Magers at CEM 2018!  Diane will be delivering the Keynote address at this year's Customer Experience Management Africa Summit. In addition the CXPA CEO will be hosting a VIP workshop titled: "Simple. Smart. Driven. Build & Execute a CX Strategy in an ROI-driven World…
 
May, 07, 2018 0
The currency of experience, the Wal-Mart Yodeller and Beyonce    Consumers interact with hundreds of brands on a daily basis, some are fleeting moments and others are full immersive experiences. The one element that binds every consumer, every day is their experience. From their…
 
May, 07, 2018 0
Being a finalist or a winner of this prestigious award is guaranteed to build legitimacy, create positive brand awareness and set yourself apart from your competitors.  Key dates and information: Entries Open: 12 April 2018 Entries…
 
Feb, 05, 2018 0
In today’s marketplace, it’s all about creating themost positive experience for your customers. Youneed to engage with them in a way that is unforgettable and helps them remember your business the next time they are in need of theproducts and services your company offers. That’s why we asked 12…
 
Feb, 05, 2018 0
As a business owner or a marketing manager who takes care of a website, your goal is to get more traffic on it. That’s great! But keep in mind that in order for that to happen, one of the most important aspects is the average time that customers actually spend reading or watching your content.…
 
Feb, 05, 2018 0
Creating a single standout customer experience (CX) may get a customer’s attention—but does it win their loyalty? Not always. Companies that have made progress along the CX path recognize that delivering consistent experiences across multiple interactions helps fortify customer loyalty. Fostering…