Customer Experience

 
Sep, 06, 2018 0
Companies work hard to listen to the voice of the customer (VoC) and innovate based on what they hear, but passive listening isn’t enough. I’ve found that you must always be on the lookout for new ways customers can connect with you and seamlessly share information to help you deliver products that…
 
Sep, 06, 2018 0
Simplr, the startup providing high growth e-commerce businesses with outsourced, on-demand U.S.-based customer service, announces a new app for Shopify merchants. The app connects brands on Shopify with a network of Simplr Specialists, along with an AI-powered dashboard that gives merchants…
 
Aug, 31, 2018 0
Your customer experience is important. It sets you apart from your competitors, affects your ability to retain customers, and impacts your bottom line. But understanding the customer experience can be challenging. What is it like for a customer who interacts with your customer service technology?…
 
Aug, 31, 2018 0
It would be wise to mention that businesses these days tend to spend an array of their revenue as well as time on advertising. The goal at hand is to attract new customers. However, the same is important for the growth of any enterprise, when it comes to the real success, the same is provided by…
 
Aug, 29, 2018 0
Customers are the driving force behind every business. Yet, organisations are only starting to understand what it means to stay relevant in the 'great customer revolution'. In this age, customers want to engage with brands that are empathetic and compelling. Most importantly, they want brands to…
 
Jun, 11, 2018 0
The primary focus of #CEMSummit18 will be Return on Investment. The 2018 CEM Africa Summit will once again partner with the Customer Experience Professionals Association (CXPA), the global professional body overseeing the CX profession.  CXPA CEO, Diane Magers will open this…
 
Jun, 04, 2018 0
Artificial Intelligence (AI) has subtly snuck into our lives, not as evil robots trying to destroy humankind as Hollywood touts, but rather to make mundane tasks and routines easier and quicker. It's impacting every industry around the world today, and helping to shake things up in…
 
May, 23, 2018 0
Are you ready for #CEM18 ?   This video shows a quick overview of what to expect at the 7th Annual CEM Africa Summit. We also have a…
 
May, 21, 2018 0
The customer journey has been an integral part of customer experience management from the very beginning. Most organisations view the journey as a static line that can be mapped out and altered to create differentiation factors in the moments that matter. The problem with this approach…